Frequently asked questions

FAQ – Merci Gallery When do you drop new items? We drop limited pieces — no set schedule, no restocks. Follow us on IG @Mercigly and turn on post alerts so you don’t miss out. How long does shipping take? We ship within 2–3 business days. Next-day shipping is available at checkout (U.S. only). Do you offer international shipping? Currently, we usually only ship within the U.S, some countries accepted. Stay tuned — we’re expanding more soon. Can I return or exchange my order? We accept returns for store credit only within 14 days. Items must be unworn, in original condition. No refunds on limited drops. What if my item arrives damaged or the wrong size? Email us at support@mercigallery.com within 3 days of delivery with photos, and we’ll make it right. Are your drops restocked? Some. Once a piece sells out temporarily, it's gone. Every drop is exclusive — that’s the point.