Store Policy

Customer Care

Here’s a clean, professional Store Policy for Merci Gallery, tailored to your streetwear brand’s limited-drop, no-restock model:

Merci Gallery – Store Policy

Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays).
Next-day shipping is available at checkout (U.S. only).

Shipping

We mostly ship within the United States only.
You’ll receive tracking info via email once your order ships.
Please double-check your shipping address before placing your order — we are not responsible for lost or misdelivered packages.

Returns & Exchanges

We accept returns for store credit only, within 14 days of delivery.
Items must be unworn, unwashed, and in original packaging.
No refunds. No exchanges.

All sale and limited-drop items are final.

To start a return, email us at: support@mercigallery.com with your order number and reason for return.

Lost or Damaged Items

If your item arrives damaged or incorrect, contact us at support@mercigallery.com within 3 days of delivery. Include photos and your order number.

Limited Drops / Restocks

All drops are limited and final.
We do not restock sold-out items.
First come, only served.

Let me know if you need a version formatted for your website builder (like Shopify, Wix, or Squarespace).

Privacy & Safety

I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments